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Our tracking department will process your tracking request immediately, and you can expect an email response back within two hours of you making the enquiry.
The opening hours of our tracking department are 09:00 - 17:00 (Monday - Friday)
Any tracking enquiries made outside of these times shall be processed as soon as office hours commence again
Please note that we are unable to take tracking enquiries over the phone as it is often the case that we do not store tracking information on our systems and have to request the information from our couriers.
Please only supply the email address you used to place your order with, this is the only address we shall send tracking information to.
If you opted out of providing us with an email address at order time then we regret that a tracking code cannot be provided by us over email.